The questions people actually ask.

No. It is a government medical pilot zone in Hainan containing 40+ institutions. “Boao Lecheng” is a place, not a hospital name — so a hospital invoice should carry a hospital's name, not the zone's.

It has a pathway to use selected licensed drugs and devices earlier than national approval, and a defined route for clinical translation of certain technologies. That is a real advantage for specific products. It is not a general quality advantage over Beijing, Shanghai or Guangzhou hospitals.

Often elsewhere is better. If your case does not depend on a Boao-licensed product, a tertiary hospital in a major city may have deeper specialist volume. We say so when it is true, even though it means less coordination work for us.

Ten, listed on the hospital directory. We do not claim national coverage.

Approved means the drug or device is licensed for marketing in China for a stated indication. Clinical translation means a licensed product or technology is used under Boao's pilot pathway with a filed project. Clinical research means a study with a protocol and ethics approval — and a study cannot charge you for the investigational product.

“Anti-cancer injection” is not a standard medical category. HPV vaccination is prevention and belongs at a qualified vaccination clinic. Therapeutic cancer vaccines exist for eligible patients under filed projects. Preventive injections marketed to healthy people should be treated with caution — we do not arrange them.

Ask for three things: the institution's exact name, the approval or filing reference for the specific product, and a hospital invoice in the hospital's name. If any of the three cannot be produced, the offer is not verifiable. Our verification checklist walks through it.

Not for the investigational product. Some trial-related costs may be billed or covered depending on the protocol — the consent form states which. A trial that asks you to pay for the study drug is not a trial you should join.

Many nationalities can enter Hainan visa-free for up to 30 days under the province's own entry scheme, which covers medical treatment as a permitted purpose. The list of eligible countries and the conditions change — check the current list and your own eligibility before booking.

Usually not. The Hainan visa-free entry is region-limited. If your itinerary includes Beijing, Shanghai or Guangzhou, you need a different visa category — plan that before you fly, not after.

Typically an invitation or appointment letter on hospital letterhead with the patient's details, the department, the dates and a contact. We confirm what the specific hospital issues, because formats differ.

Yes. Caregiver entry conditions depend on the visa route and the hospital's ward rules. Tell us early if you need a companion, because it affects the paperwork.

It depends entirely on the procedure. We do not publish figures without a hospital name and a procedure, because that number would be invented. We get the hospital's written price for your case. See how our fees work.

No. Our fee is paid by you and disclosed in writing before work starts. No commission, no mark-up on hospital fees.

Only to the hospital, only on a hospital document, and only for an amount stated in writing. Never to a personal account, and never to an individual's WeChat or Alipay. If that is requested, stop.

Sometimes, often not for planned treatment. We are not an insurer and do not sell insurance. Ask your insurer whether they pay a mainland Chinese hospital directly or only reimburse, and get pre-authorisation where required.

We verify the hospital, the doctor, the approval status and the written price; we arrange appointments, interpretation and arrival logistics; and we stay involved through discharge and follow-up. We do not diagnose, treat, or promise outcomes.

No. We are an independent coordination service based in Boao. We are not a hospital, not a doctor, and not an insurer.

No. The hospital decides clinical acceptance. The embassy or consulate decides the visa. Border inspection decides entry. We prepare and verify; we do not control those decisions.

Four things: your goal, your country of travel, a rough timeline, and how to reach you. No medical records in the first message — those come through a secure channel once the assessment is agreed.

Within one business day, 09:00–21:00 GMT+8. Urgent clinical problems are not our service — go to a hospital where you are.